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Rental Policies
Please review our rental policies to learn more about us and how the process works. When you're ready to book, please request a quote and we'll get back to you within 24 hours. Please note that we require a 50% retainer of the total balance if your event is more than 30 days away. If you're event is less than 30 days away, we require payment in full. Also, please be advised that we have a $200 minimum order for all event rentals, not including delivery and pickup fees. Delivery fees start at $250.00 All rental fees are non-refundable.
In-Person Consultations
For clients that want to see, touch, and feel the rentals before making a reservation, we offer in-person consultations by appointment only. A non-refundable $75 consultation fee applies, and must be paid prior to the consultation. If your in-person consultation results in a reservation, the $75 will be credited towards your final invoice.
To request an In-Person Consultation, click here.
Retainers & Deposits
A 50% non-refundable retainer payment of the total charge is due at the time of booking. The remaining payment is due at least 30 days prior to the event date. If your event is less than 30 days away, full payment is required at the time of booking.
Minimum Rental Order
There is a $200.00 rental minimum order (not including delivery, pickup, damage waiver, and taxes).
Product Availability
Receiving an invoice does not guarantee the availability of rental equipment, only upon receipt of a retainer payment does. Production of any rentals will not begin until the invoice has been paid in full.
Reservations
All invoices must be paid within 24 hours from the date sent. If the invoice is not paid within 24 hours, the invoice will automatically cancel in our rental system. There will be a $30 service fee for all invoices that have to be resent.
Order Changes/Add-ons
Final changes to rental orders need to be placed at least 10 days prior to the delivery or customer pick up date. Orders are packed and loaded 1 week prior to your event date and cannot be reduced.
Delivery
Delivery/Pickup rates start at $250.00 Our delivery staff is instructed to stack all items at a place immediately accessible to our truck. Set up and takedown is not available for any rentals; that is the customer's responsibility. Special racks, containers, and packing are provided for all rentals to ensure that you receive your items sanitized, undamaged, and ready for use.
Responsibility of the equipment remains with the client for the time of delivery until pick up. Someone will contact you the week before or the week of your event date to schedule the delivery and pickup. Client or client's representative must be on site to sign for the delivery.
Privacy Policy
When renting from us. your privacy is important to us, We do not share your rental information with other companies or other vendors.
Damage Waiver
A non-refundable 10% of total damage waiver is included in all rental orders for the risk of accidental damage to rented items. The damage waiver does not cover the cost of missing items or negligent use of rentals. To make sure you receive credit for broken or damaged items, please return the broken items. For example, if a vase is broken please return the broken piece (s) for coverage.
Excluded from waiver is loss or damage due to theft, disappearance, and mildewed, burned, or torn linens, and throne chairs damage. The customer is responsible for all rentals while in their possession.
Be sure rentals are secured when not in use and protected from the weather. Notify us immediately if you find something broken or missing when it is received!
Unused Rentals
All rental items are charged for time out, not for use. Every item that leaves our building is treated the same way upon return, used or not. This ensures that every item you receive is clean, sanitized, and food safe. No refunds are given for items that were not used during your event.
Rental Period & Rates
Generally, rates are quoted for a weekend single-use event--starting on Friday and returning on Monday for customers who pick up and return equipment on their own. Arrangements for customer requesting delivery and pick up services will be made on a case-by case basis depending on customer needs, delivery assets, venue requirement, etc. Typically, this allows obtaining the rentals at least the day before the event and pickup on same day after the event is over or next day. If you require a different rental period or accommodations, please contact us for rate information.
Late Returns
Late rentals will be charged for a full rental period for each day the item is late. If you are not able to return your rentals on time, please inform us promptly so that we can make a note on your account. If we require the items for another order, we will make arrangements to pick the items up, at the cost of a round-trip pickup fee, charged to the credit card on file.
Order Pickups
Rental items need to be returned to their point of delivery. Please make sure when staff come to pick up rentals all chairs, linens, and other rentals decorations of any kind should be removed from tables before the scheduled pick-up time. All chairs should be broken down and stacked as delivered. All other rentals must be assembled and packed in same containers they came in and place in same location where staff delivery your rentals for pick up.
Please note that the racks, containers, and bags that we deliver with the equipment are also considered HACD rentals. Replacement charges will be enforced if these items are not returned.
Rentals that you are picking up must fit safely inside your vehicle. All large item such as chairs and tables must be picked up on a closed in vehicle or truck. No pickup trucks or open trailers are allowed. Customer will be responsible for loading, un-loading, and securing the load in their vehicle: however, at your request, we can assist you. Our staff will exercise care when assisting you but cannot be responsible for damage to vehicle or your personal property that may occur during loading, unloading, or transport.
30 or more chairs must be delivered and pickup by Heaven Angels Events.
Cancellation
All monies paid on rentals are non-refundable. For cancelled and postponed events, customers will receive a rental credit for the new date. Rental credit must be use within 60 days of canceling an event. After 60 days, all payments are forfeited and no credit for any rentals will be granted.